FAQ

What do I need to Check-in?

A personal identification document such as ID, Passport or Driver's License is required.  Student Cards are not accepted as an ID.

Check-in, Check-out, Early Arrivals and Late Departures

Lisbon Old Town Hostel has a 24hr reception, 7 days a week. Check-in starts at 13:00. Check-out time is by 11:00. Early arrivals can use our luggage room to leave personal items prior to check-in, as well as the hostel facilities in case they want to rest and chill while waiting for Check-in. Late departures also can use our luggage room to leave personal items after Check-out and may still use the hostel facilities throughout the day until the time they leave the hostel.

Booking process

For online bookings: go to the "Book Now" page, select your dates and room type and follow the payment instructions. You'll then receive an email confirmation with your booking details and reference.
By email/phone: if you prefer, you can always send us an email for bookings and requests. You'll find our information on the "Contacts" page.
For group bookings: Please contact us by phone on 00351 213465248 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..School trips and student groups are also welcome at our hostel.

Is there any booking fee?

If you do an online booking you will be charged a non-refundable deposit of 12% of your total stay. For email/phone bookings there are no booking fees.

Will I pay a different price if I book online, by email, by phone or simply show up at the hostel as a Walk-In?

No! At Lisbon Old Town Hostel, the prices don’t change depending on your booking method. The price that will be charged for a bed, in a specific room for a specific date, is exactly the same if you just walk in our door, than the one that will be charged if you book by phone, by email or online.

How long do I have to make a cancellation?

Cancellations must be done 24hrs prior to arrival either by e-mail or phone. Failure to do so will result in forfeiture of the cost of the first night.

Is Linen included?

Yes, free linen is included. Beds are made prior to arrival.

What about towels, are they included?

We rent towels at 1€ per towel.

Is breakfast included?

Yes, we offer a delicious Portuguese breakfast from 08:00 until the last person has eaten. No one will stay without breakfast at Lisbon Old Town Hostel ;-)

Is there Internet access?

We have free WI-FI and also 3 computers with internet, which guests can use free of charge.

Do you provide laundry service?

Yes, we have a washing machine available for 6€ / load. We also have ironing facilities board in case they are needed.

What about business facilities, do you offer any?

We have facilities for faxing and printing. There is also a payphone available for guests to use.

Is there a curfew?

There is no curfew; you can enter and leave as you please.

Do you have any room with a private WC?

No, all the WCs are shared between the guests. The hostel has 2 floor and 2 WCs per floor: one for girls and another for boys. Each WC has various toilets and showers so that nobody needs to wait.

Is your hostel secure and safe? Do you provide individual lockers?

We have a 24hr reception, so our staff always checks who comes in and who leaves the hostel. Everyone will have a key to access the room they are staying in and a personal key for an individual locker.

Are the dorms mixed?

Most of our dorms are mixed, but we also have an 8-bed Female Dorm.

Is there a possibility of putting extra beds in the rooms?

Yes, our dorm rooms are very big. The biggest dorms of 8 and 10 beds can take until 3 extra beds and you’ll still have lots of space to move around in the room. We can also put extra beds into the private rooms – for example for couples with children.

Do you have a kitchen for clients to use?

Yes, we have 2 kitchens fully equipped for the guests to cook and store their food.

Is smoking permitted?

Smoking is not permitted indoors (neither in the common areas nor in the rooms). For smoking, there is an outdoor area with a balcony and chairs, perfect for coffee and cigarettes ;-)

How do I get to Lisbon Old Town Hostel?

All the information on how to get to the hostel from the Airport, the Bus Terminals and the Train Stations is provided on the website in the menu: Location

I am going to Lisbon by car. Do you provide car parking?

No. The hostel is situated in the center of the city in a building without garage. In the streets around the hostel there are lots of places to park the car, but you need to pay during weekdays from 9:00 until 19:00. During the weekend, it is FREE of charge to park close to the hostel. If you really need to leave the car in a parking lot, we suggest one that is located at 5 min walking distance from the hostel and costs around 13€ for 24hr.

Do you have a place to leave bicycles?

Yes, we have secure bicycle storage.

Will you help me to find my way if I don’t have time to plan my trip to Lisbon? Do you provide touristic information and material?

Yes, we have all the touristic material (maps, guides, leaflets of events) and knowledge of the city and its activities to provide FREE of charge to our guests. One of the things we are known for is giving good suggestions and tips on what to do in Lisbon.

Do you organize activities?

Yes, we have daily activities like Free Walking Tours, Pub Crawls, Dinners in the hostel and Jeep/Van tours to the surroundings of Lisbon. All the info about these activities is provided on the website in the 'Activities' section. Apart from organized activities there are always some spontaneous social events happening in the hostel.

Who can stay in our hostels?

Lisbon Old Town Hostel is an independent hostel, so it's not necessary to be a member of any organization, and you don't need to show any hostel card to use our services. Everyone is more than welcome to live a Lisbon Story with us.

Can I bring my pet? Is your hostel animal friendly?

We are afraid not. We do love animals, but we don’t have the necessary infrastructure to lodge animals.

Payment methods

We accept cash, Visa or Master Cards. We do not accept American Express or Maestro Cards.

Do you have weekly rates?

No, we do not have weekly rates.

Is there a limit on how long I can stay?

Yes, Lisbon Old Town Hostel has a maximum stay policy of 2 weeks, but case by case we can extend this limit.